Solving Challenges Through Partnership

In waterjet cutting, every operator, machine, and production setup presents a unique set of challenges. That’s why technical support and collaboration matter as much as product quality.
At GMA, problem-solving doesn’t happen in a vacuum. The Waterjet team spends time on-site with customers—observing operations, speaking directly with operators, and identifying opportunities for improvement. These visits often reveal simple changes that unlock significant gains in performance or reliability.

For example, when a customer reported inconsistent garnet flow, the issue turned out to be splashback from an uncovered hopper positioned too close to the cutting table. A simple change in setup—either covering the hopper or adjusting its position—prevented moisture contamination and eliminated blockages. In another case, an operator reported that their high-pressure water filters were failing frequently. The solution was straightforward: install a thermal filter on the high-pressure line. With that one adjustment, uptime improved dramatically.

“These aren’t one-size-fits-all solutions. They come from experience—and from taking the time to understand each customer's operating environment.”

Technical support also extends beyond problem-solving. GMA’s team often helps customers fine-tune garnet consumption rates, recommend optimal mesh sizes for specialty applications like glass or ceramic cutting, or provide guidance on maintenance and garnet recycling programs.

Tip: If you’re using more garnet than expected or seeing premature wear on parts, it’s worth reviewing your settings with a technical specialist. A 10% adjustment in feed rate could maintain quality while reducing costs.

GMA’s global team shares insights across regions, ensuring that local challenges benefit from a global base of knowledge. That collaborative model allows faster responses, deeper expertise, and more value for customers over the long term.